Big W Customer Service Phone Number, Email ID, Office Address

Big W ( is retail store of Australia which provides good discount. Wools Worth is the Parent Company. It was founded on 17th August, 1976 and the company is located at Sydney. Key person is Sally Macdonald who is chief executive officer. Big W manufactures ladies wear, men’s wear, toys, sports products, kids wear, electronic items, gardening products, home leisure and party products and slogan of the company is “Australia’s Lowest Prices Everyday”.

If any customer facing problem in services we recommend you to use customer service contact details and sought out your queries. Many customers are searching for Big W Australia Toll free number, corporate office address, headquarters and many more. In this article we are proving many of the important details which is useful for Big W customers.

Big W Customer Service Contact Details

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Big W Customer Service Number (Toll Free Contact Number): 1300 244 999
Regarding any information or customer related services, do not hesitate to call customer service representative.

Big W Customer Support Number: 1800 638 434
For urgent response from representative regarding product’s services and offline store safety call on this urgent enquiry number.

Working Hours: Monday to Friday, from 9 am to 6 pm AEST Saturday and Sunday, from 9 am to 5 pm AEST
These are official working timings of the company according to Australian eastern standard time.

Big W Head Office Address: BIG W, GPO Box 4535, Sydney NSW, Australia 2001
Along with head office it is also the postal address, customer can post his/her any query or question at the above given mailing address.

Big W Australia Head Office Phone Number: 1800 638 434

Big W Official Website:
Like website of the company, it is also the e-retail store where customer can shop its wanted products.

Big W Customer Sms Service Numbers:  0427 139 866, 0427445 167
To locate nearest store sms post code or state on these number and find the store easily.

Big W Customer Service Fax Number: N/A

Social Profiles

You can like, subscribe and follow these social profiles of the company regarding frequent updates.

Facebook Fan Page:

YouTube Channel:

Instagram Handle:

Important Links

Store Locator:
Use post code or submit nearby city and state for finding nearest store.

Contact Page:
This is official website contact page. Customer service e mail link is given under this page.

Careers at BW:
For finding job or making career in Big W we prefer you to visit this link for more information.

Frequently Asked Questions:
To know more about some basic questions about products and services we recommend you to visit this segment.

15 thoughts on “Big W Customer Service Phone Number, Email ID, Office Address

  1. Big W is very good in pricing and quality. But GSM details for hand towel are not mentioned for every brand on website. I want to know the GSM for Dickies and peter Morissey Home Brand for Hand towel. I want to purchase Hand towels in bulk order . Kindly do provide me full information.

  2. I have tried several times to phone your stores at warn ponds and geelong and never get an answer as the phone rings out without being answered. All I want to know is if your stores stock Amazon Kindle E Readers . Can you please give me an answer to my request and do some thing about your staff answering their phones.

  3. I would just like to say that I found your assistant Sharon very helpful when I was looking for another BOE Proffesional neck wrap massager. She searched for one in the store, also on your products availability page a nd she also gave me the telephone no of your Head Office. She searched everywhere for this item. Unfortunately she could not find one. She said to call her back with the bar code number. Which I did but she could not find there none available. If you could possibly find one for me in any of your stores outwith NSW. I would be very grateful. The barcode number is
    9 314223 742892.

    Fay Cuthbert

  4. Hey. You advertised Liane Moriarty books as being in store today. My workmate raced to the warringah mall branch early afternoon only to be told by the book manager that ” they only got a few in and there’s none available”. Why bother advertising them if stockage rate is so low. It just makes customers mad!!!! Grrrr.

  5. I have tried since Friday to contact someone since I received a partial phone call on Friday, which was cut off for some reason from Big W recruitment about a job I applied for with Big W Belmont Western Australia. I have since heard via email that I missed out on this job because I was unable to be contacted. In my details that I supplied I have a home phone of 0893783181 and my mobile of 0411517698. This person left a message only on the home phone, which for some reason was cut off on the answering machine. I think that’s it’s unfair that I missed out on this position because of an error that was out of my control. I’ve done everything that was asked of me to apply for this job.

    Please reconsider and call me ASAP so we can get this sorted.


    Mr Nicholas Tilbury

  6. I want to say thanks to the great customer service staff at Big W Winston Hills because they are always very helpful and pleasant. A special thanks to Jacqui who was extremely patient and helpful to my little grandson and me in the toy department today. Jacqui went “above and beyond ” to help us find what we were looking for. She is a great ambassador for quality customer service Thank you Jacqui

  7. Big W , I am most disappointed in your service. Why would you bother to advertise a 9foot trampoline for 200 dollars (this weeks brochure )when you could not even fill the pre-ordered trampolines for customers , never mind having any left to sell !By the way I was not allowed to pre order one .To me this seems very much like false advertising .

  8. i am the supplier of the garments product. we can supply the large range of garments manufacturing according to customer requirement with good price and quality. kindly forward a message to sales or marketing dept or concern people for further discussion . Thanks

    Muhammad Ahmed

  9. I am so disgusted at Big W. Advertising Christmas trees in time for Christmas but do not have the guts to call them by that name. You also sell Christmas cards and decoration, are these going to be tagged ‘Happy Holiday’ in the future? This is just political correctness gone mad. IT IS CHRISTMAS!!!!
    I for one will be boycotting the store from now on, as will many friends that I know of.

  10. I live in WA and the nearest Big W store is at Riverton Stockland.
    I am looking to buy the Sunbeam Diamond collection kettle and toaster (blue and white)but can only find the blue toaster. please advise which store has the stocks I want. Much appreciated. Thank you

  11. I recently shopped in your Mt Gambier store. I am quite severely disabled and in a wheelchair. I had several really bad days and when I went I was served by Sue Cooper Button. I don’t believe and I am now 67 yrs, I have ever been cared for and ‘cheered up” by such a truly delightful, efficient team member. Well done to BigW for employing staff of that mein. Thank you and I hope she receives some positive feedback, she works very hard.

  12. I had reason to return a sound bar to BIG W kingsway WA as it stopped working for no reason whilst watching a film, The young lady was quite helpful
    as was the young lady in the tv dept- . Then along came MrBrendham
    O’conner (manager soft goods ) who took over the situation I explained the
    guarantee company did not answer the 5 calls I made so I have returned it to the store (all paper work in order) he was amendment it would have to go back to NSW and it would take 3 weeks but would not change it.
    I explained Iam deaf and require the bar to hear my TV he showed no
    sympathy just wait 3 weeks. this man had no intention of helping what so
    ever. He instructed the young lady to issue paper work and walked away
    if this is BIG W’S management I suggest further training be sort.

  13. My name is Jade Brazendale and I work for the faculty of law at the University of Tasmania.
    Yesterday I percussed two Mobil Phones,
    Which both had major problems? Problem one the sim card that comes with the phone is incorrect sim card size for that phone, which I am sure that you know about this problem! If not that is an admission of not knowing what you are selling. Problem 2 the sim card port its self is broken.
    Know I went to the store this morning to return them and I was refused, which as you know it is illegal to turn down a refund when the product has a major problem as stated in the ACCC. Please contact me ASAP,
    If you do not Utas law faculty will be taking legal action.
    Thank you for your time.

  14. trying to locate
    hot wheels , star wars , starship , first order ,heavy assault walker
    have been to many store without success
    can you help

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