Air Asia is one of the lowest price Malaysian airlines, it main headquarters is at Kuala Lumpur. It was founded on December 20, 1993. Tuna group is the parent company. Tony fernandes is Co-founder of AirAsia group and Aireen Omar is the chief executive officer. Slogan of the company is Now everyone can fly.
In this article we are talking about the customers who are facing problem in customer services. Customer do not hesitate to contact, and can ask for his/her enquiry related to flight, car and hotel booking, general enquiries or services enquiries. For more details visit airasia.com
Air Asia Customer service Contact Details
Air Asia Australia Customer Service Number: +61 2 8188 2133
Telephonic support is available for customers who are facing problems. Enquiries can be submitted here. This is not toll free number, may be chargeable at normal rates.
Air Asia Australia Customer Service Email ID: aax_aus_support@airasia.com
Customer can mail his enquiries at above given id. Representative of the company will answer as soon as possible.
Working Hours: 9am to 6pm (GMT +11), Monday to Friday
These are official hours of operation for customer service representatives of airlines.
Air Asia Head Office Address: LCCT Terminal KLIA, Jalan KLIA S3, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
This is main head office address, all the operations takes place here.
Air Asia Official Website: airasia.com
Information regarding airlines and their services are available here. For flight, car and hotel bookings visit here.
Social Profiles
You can like, follow and subscribe social profiles for new updates.
YouTube Channel: youtube.com/user/airasia
Facebook Fan Page: facebook.com/AirAsia
Twitter Handle: twitter.com/AirAsia
Instagram Handle: instagram.com/airasia
Pinterest Handle: pinterest.com/airasia
Important Links
Contact Page: airasia.com/ot/en/contact-us
This is official contact page of the company. For details regarding sales office, call centre, service centre and Ask Air Asia visit here.
Careers: airasia.com/ot/en/about-us/careers.page
Want to get the job? Visit this link for more information.
I was about to board a flight to Cambodia on the 15th October 2017, but was refused as Air Asia said I had to have my Visa for my Emergency Passport before I left. This was untrue, as I had spoken to the Cambodian Embassy in Canberra prior to getting my Emergency passport and they had assured me I could get the visa in Cambodia. I got a flight the next evening with Malaysian Airways, who let me board, and I WAS able to get my visa when I got there. I am assuming that this flight is non-refundable. If this is the case, I now need an email from Air Asia to state your policy for refunds in this situation and if it is non-refundable, to let me know for my travel insurance.
As you can imagine, I am NOT a very happy customer of yours. I went through a hell of a lot of stress, tears and anxiety and I had to re-do my emergency passport again as you can only travel on the days stated. All because you didn’t have your facts straight. All you have to do is speak to the Cambodia Embassy in Canberra and they will confirm this, as I don’t want this to happen to anyone else.
A disappointed Clare
Hi, i have made a small error on a flight from kuala lumpur to Hanio been trying to change one letter with no avail. I have tried to call and email but both i can not get through..please can i be contacted to amend error.
I leave on the flight Friday 2nd of feb.
Please please help
Regards
Susanne
Hi, I have been notified that my flight FD3375 on May 5, 2020 from Ubon Ratchathani to Bangkok-Don Mueand has been canceled. I have tried to get refund in chat with AVA without success, I have also tried to modify and link the trip to Big members without success. I want Airasia to refund the trip to the same credit card with which I paid the trip.
Wish Airasia come back with answers.
Reservation number: F3RCHQ
Name: Josef Krassnitzer