Comments on: Tent World Customer Service Phone Number, Email ID, Office Address https://www.aucustomerservice.com/tent-world-customer-service-phone-number-email-id-office-address/ Wed, 10 Jul 2019 00:39:16 +0000 hourly 1 By: Kenneth Pcino https://www.aucustomerservice.com/tent-world-customer-service-phone-number-email-id-office-address/#comment-951 Wed, 10 Jul 2019 00:39:16 +0000 http://www.aucustomerservice.com/?p=1761#comment-951 Good morning Alex Burrell,
I’m writing to you as a long time Tentworld customer / supporter, to make you aware of my recent unsavory online shopping experience that has damaged your previously impeccable consumer proposition with me.

After placing and paying for an on-line order I was advised that some items were out of stock and would be dispatched when available. (I’m happy with that.) The order was fulfilled over the next week, but the last item to be delivered was either display stock or a customer return and was loose packed. and most importantly … had items missing.

I raised a disputed (faulty item) claim describing in detail my concerns and in addition noting the Ozpig carton packaging was date stamped April 2017. The emailed response from Jarrod Christian (Online Sales Representative) was as follows … In order for us to better understand what has occurred, can you please send through some images of the issue? Once we have the details we will be able to have a look at and work on a solution for you.If you have any other questions please don’t hesitate to get in touch. Thank you!

So I phoned Jarrod to further discuss. He didn’t seek to understand the situation and displayed zero compassion for the customer, whom had been disadvantaged / inconvenienced. His demeanor was smug bordering on sarcastic and no resolution was achieved.

Following this I phoned the 1800 number and spoke to Ebony who requested I send the details to your support email address, (again with photos), and advised me to follow up with Daniel when confirmation email was received. I arranged my son to take photos and attach to the email as I am unfamiliar with this process.

I phoned Daniel who was a breath of fresh air and after a short discussion a resolution was achieved, albeit meant I had to drive to my nearest store to exchange (90 minutes). The retail staff at the store were disgusted with the item that I was originally sent.

So here I am (60+ semi retired) extremely loyal customer who mows lawns to keep the vultures at bay, having to forgo work because of a Tentworld blunder, thinking the persons that have been errant in the execution of their accountability’s should be identified. I am a member of several camping groups … many of whom recommend your competitors but I have remained loyal.

Yours Sincerely,
Ken Pcino

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