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Oaks Hotels and Resorts Customer Service Phone Number, Email ID, Office Address

Oaks hotels and resorts (oakshotelsresorts.com) is the one of the biggest apartments accommodation providers in Australia. The oaks group is the parent organization. They are also having overseas properties which include countries such as United Arab Emirates, New Zealand and Thailand. With the 52 hotels and counting, they provide luxury space and comfort at the stay in the hotels.

Other than the Oaks Hotels and Resorts, there are many other resorts and hotels in Australia. These are Hydro Majestic Hotel, Harbour Rocks Hotel, Crown Resorts, Emporium Hotel, Emirates One and Only Wolgan Valley, Cairns Coconut Holiday Resort, Crown Resorts Australia, Jubilee Hotel Fortitude Valley, Humpty Doo Hotel etc.

The main headquarters is located at Sydney. For reservations of apartments, hotels and resort contact here through telephonic and email support. Customers who are finding office details regarding inquiries visit the contact page of the oaks. Use the social profile’s link to know more about it.

Oaks Hotels and Resorts Customer Service Contact Details

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Oaks Hotels and Resorts Customer Service Numbers: +61 2 9211 9303
Telephonic assistance is available for the customers who are facing the problem. Many customers want to inquire through the call.

Head Office Number: +61 7 5479 6922
This is head office number, customers can also contact at this number regarding general enquiries and questions. These both numbers are not mentioned as toll free number, may be chargeable as per Australian calling rates.

Oaks Hotels and Resorts Customer Service Email ID: customerservice@theoaksgroup.com.au
For customer related services & enquiries and feedback email at given ID.

General Enquiries: receptionheadoffice@theoaksgroup.com.au
Email your general enquiries at the email address of reception of the head office.

Oaks Hotels and Resorts Head Office Address: 107-121 Quay St, Haymarket NSW 2000, Australia

 Oaks Hotels and Resorts Postal Address: PO Box 473, Cotton Tree Sunshine Coast, QLD 4558 Australia
Customer can mail their enquiries at given PO box number, this service is much needed and helpful for the customers who are unable to visit head office of the company.

Oaks Hotels and Resorts Office Fax Number: +61 7 5479 6933
You can also Fax your enquiries at given Number.

Oaks Hotels and Resorts Official Website: oakshotelsresorts.com
For reservation and booking visit the official website to book the hotel’s room and properties.

Social Profiles

You can visit, like and follow these social profiles link for latest updates and more information.

Facebook Fan Page: facebook.com/OaksHotels

Twitter Handle: twitter.com/oaks_hotels

Google Plus Page: plus.google.com/+oakshotelsresorts

YouTube Channel: youtube.com/user/OaksHotelsResorts

LinkedIn Profile: linkedin.com/company/oaks-hotels

Instagram Handle: instagram.com/Oaks_Hotels

Pinterest Profile: N/A

Important Links

Contact Page: oakshotelsresorts.com/contact-us
For customer service, sales, general enquiries and media related information visit here. Contact here regarding as such details.

Career: oakshotelsresorts.com/oaks-careers
Wants to be a part of this hospitality and services? Visit here for seeking job opportunities.

{ 1 comment… add one }
  • Lea Drew February 14, 2017, 10:14 pm

    As you can see from the letter sent to the Manager of Oaks Pacific Blue we were not happy. This letter outlines our experience a week ago and I would have expected the manager to give me a call in response but he has not done so. As he did not reply I have submitted this letter on Trip Advisor.

    We have stayed in hotels in many countries and this hotel has been the worst for the lack of communication between staff.

    Maybe you should have a “Mystery Shopper” group in your chain to see exactly how they are run from the customers aspect.

    Oaks Pacific Blue Resort
    265 Sandy Point Road,
    Salamander Bay. 2317

    To the Manager,

    Firstly, my husband and I have been to Oaks Pacific Blue approximately 10-12 times and this time was with my children and grand children. We have been happy with each visit up until now.

    About 12 months ago I booked for another 2 days for a stay in rooms 341 & 342 because this would be the most convenient with 2 grandchildren because of the proximity to the pool.

    On the 16 January 2017 I telephone the resort to confirm that I still have these rooms reserved and was told that our request was still in.

    On the Thursday 2 February I again telephoned to check if we were still in those rooms and it was confirmed that we were.

    On the Friday 3 February we arrived at the resort and we were told that those rooms were unavailable due to bed configuration and that one of the rooms was not yours to manage also the receptions said that there were no requests from us on the records.

    My husband asked to speak with the Manager and addressed the matter. After about an hour from arriving the Manager came back and said that he has arranged rooms 342 & 343. This was acceptable as it is still in the area close to the pool. We were told that these rooms were not going to be allocated to us and there was no record that they were.

    We were told by the receptionist that if we wanted breakfast we had to book it the day before having breakfast at $19 and not $24 per head on the day of the breakfast. I booked breakfast for Sunday morning.

    On Saturday I requested a late checkout for 12 mid day on Sunday and that were not staying Sunday night as you told us that the cost was $530 and that I had not booked it.

    On Sunday we went to breakfast and when we arrived were told that we had not booked. After explaining that we had we were told that we had to pay for breakfast on the day before the breakfast to get it for $19 a head. When we booked, why didn’t the receptionist tell us this? Why must we pay for breakfast when we were checking out in 2 hours and paying our account then? Was it really necessary to cause a hassle over this? If we were told to pay it on the Saturday I would have.

    On Sunday morning I checked that if the checkout time was 12 mid day, which I requested and was told we had to be out by 11am.

    On Monday at 11.45am I received a telephone call from the resort asking if we were checking out of the room which we had already checked out on the Sunday. Where is your communications?

    This visit was a nightmare. Are there any procedures in place for communications or keeping records? Unfortunately our problems made your staff look incompetent when it might be just the management not having procedures in place to manage the resort.

    I doubt that I will stay in your resort again.

    Lea Drew
    0411 687 777

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