Comments on: Kmart Customer Service Phone Number, Email ID, Office Address, Offline Stores

By: Bronnie

Bronnie — Tue, 12 Mar 2019 04:10:27 +0000

I want to comment Rohera in the toy department of Kmart Mt Gravatt QLD for her excellent service this morning. I couldn’t find what I wanted and not in stock but she checked the back storeroom and found one plus helped me with other items. All with a lovely smile. Bouquet to you Rohera.

By: Bassie

Bassie — Sat, 07 Apr 2018 07:39:41 +0000

wherec is my comment ? why isn’t it posted ?

By: Christine jackholme

Christine jackholme — Tue, 20 Feb 2018 11:16:03 +0000

I shop at Kmart Gladstone, Qld and have for many years. My dissappintment and frustration lies in the lack of service at the counters on every occasion. Customers have been left waiting in long lines, even after discussing it with the manager about the lack of service, I have waited for a salesperson, only to be clearly treated poorly due to not using the self service! Come on, why is it so hard to employ youths in australia. I use technology each day and i actually enjoy consumerism and service when I go shopping, donT TAKE IT AWAY.. I CAN GET THAT FROM ONLINE SHOPPING!

By: Lisa

Lisa — Sat, 06 Jan 2018 03:27:09 +0000

Hi I went into your Kmart chirnside park store today in this 41degree heat I think it was cooler outside than in your store can’t they aford to get the air conditioner fix maybe put a tin at your desk so we can donate some money to fix it

By: Frieda beveridge

Frieda beveridge — Thu, 14 Dec 2017 04:46:49 +0000

I wanted to send an email, I have a we’d love to hear from you leaflet. When I try to send it (Kmart.com.au) Microsoft outlook doesn’t recognise it. Where can I send my email?

By: owen smith

owen smith — Tue, 26 Sep 2017 06:13:34 +0000

product range and quality have improved greatly but your customer service and total lack of staff to serve at checkouts has made me shop else where the self service and pay areas are not customer service , turning the shopping into an anti social way of purchasing put back the shop assistants and get rid of the uncaring management
owen smith

By: Lourdes Stone

Lourdes Stone — Tue, 19 Sep 2017 23:49:22 +0000

Hi, I was trying to submit a complaint form from your website customer service with the enclosed photo of melted silicon oven liner I bought from your north rocks store but wouldn’t submit. The product was faulty and it smelled rubber when I used it. I also bought a few silicon baking trays but with my experience I am hesitant to use them.

By: Robert

Robert — Mon, 29 May 2017 08:12:48 +0000

Mount Drutt, 4:45 pm. Took me 3 minutes to find the item I wanted to buy and an hour to get out. At a peak time there wewe only 3 people on the floor, 1 register open and one staff member at each of their 2 self service points.

I spoke to a Manager, (Assistant Manager), Tatonka, whose only response was, ‘if you are not happy to scan your item, our staff on self service are happy to scan your item for you’. Although I explained this situation in different ways, Tatonka seemed too interested in saying the same thing, not explaining why there were only 3 people on the floor in a peak period.

I am old school and prefer to be served by someone and keep an AUSTRALIAN in a job, however, I seem to be the only one.

I attempted to call Mount Druitt a number of times, and was laughed at, hung up on and put on hold for long periods.

I called their customer service division and found that although there was someone on the other end, they had no interest in helping me. According to the PERSON (and I use that term loosely) that I spoke to, there were no supervisors or senior staff of any kind.

The Regional Manager for this area is Belinda, and he refused to give me her contact details, and refused to tell me when I should expect a response…

WELL DONE K-MART, ANOTHER SATISFIED CUSTOMER.

By: Sue Smith

Sue Smith — Sat, 25 Mar 2017 21:13:12 +0000

I bought an alarm clock which continually turned itself off making me late for work. I returned the clock in its original packaging but couldn’t find my receipt. Not offered a exchange, just given a $5 store coupon. Same clock still on shelf with a price of $20 think I was not given very good service or value for the item I bought. Don’t think I will ever shop at Kmart again. Should have been given at least the same amount that was on the shelf. If this is the way they treat the customers. I’m sure that customers will lead with their feet and not return. You may have cheaper priced items then other retailers but your returns policy is crap… Shame on you Kmart

By: Denice

Denice — Sat, 11 Mar 2017 23:46:32 +0000

I was in the Hornsby kmart store to purchase goods yest and replaced my items after viewing the incredible line up of customers waiting for a checkouts. (Yes all were being directed to self service) How rude to expect people handing you money (your income) to wait for such a long time to do so. I truly wish people were more vocal so you understood the anger they feel being made to wait. Poor, poor attitude kmart and shame on you to treat your customers with such contempt.