Comments on: Air Asia Customer service Phone Number, Email ID, Office Address https://www.aucustomerservice.com/air-asia-customer-service-phone-number-email-id-office-address/ Mon, 20 Apr 2020 19:25:43 +0000 hourly 1 By: Josef Krassnitzer https://www.aucustomerservice.com/air-asia-customer-service-phone-number-email-id-office-address/#comment-652 Mon, 20 Apr 2020 19:25:43 +0000 http://www.aucustomerservice.com/?p=1185#comment-652 Hi, I have been notified that my flight FD3375 on May 5, 2020 from Ubon Ratchathani to Bangkok-Don Mueand has been canceled. I have tried to get refund in chat with AVA without success, I have also tried to modify and link the trip to Big members without success. I want Airasia to refund the trip to the same credit card with which I paid the trip.
Wish Airasia come back with answers.

Reservation number: F3RCHQ
Name: Josef Krassnitzer

]]> By: Susanne https://www.aucustomerservice.com/air-asia-customer-service-phone-number-email-id-office-address/#comment-644 Thu, 25 Jan 2018 13:59:24 +0000 http://www.aucustomerservice.com/?p=1185#comment-644 Hi, i have made a small error on a flight from kuala lumpur to Hanio been trying to change one letter with no avail. I have tried to call and email but both i can not get through..please can i be contacted to amend error.
I leave on the flight Friday 2nd of feb.

Please please help
Regards
Susanne

]]> By: Clare Smith https://www.aucustomerservice.com/air-asia-customer-service-phone-number-email-id-office-address/#comment-643 Mon, 13 Nov 2017 07:01:31 +0000 http://www.aucustomerservice.com/?p=1185#comment-643 I was about to board a flight to Cambodia on the 15th October 2017, but was refused as Air Asia said I had to have my Visa for my Emergency Passport before I left. This was untrue, as I had spoken to the Cambodian Embassy in Canberra prior to getting my Emergency passport and they had assured me I could get the visa in Cambodia. I got a flight the next evening with Malaysian Airways, who let me board, and I WAS able to get my visa when I got there. I am assuming that this flight is non-refundable. If this is the case, I now need an email from Air Asia to state your policy for refunds in this situation and if it is non-refundable, to let me know for my travel insurance.
As you can imagine, I am NOT a very happy customer of yours. I went through a hell of a lot of stress, tears and anxiety and I had to re-do my emergency passport again as you can only travel on the days stated. All because you didn’t have your facts straight. All you have to do is speak to the Cambodia Embassy in Canberra and they will confirm this, as I don’t want this to happen to anyone else.
A disappointed Clare

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