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The Good Guys Customer Service Phone Number, Email ID, Office Address

The Good Guys (thegoodguys.com.au) is an Australian home appliances retail store. The Good Guys is a privately owned company that deals with electrical appliances. The company is a family business with stores located at 100 locations all over the country. The products which the company retails in are cameras, Plasma TV, refrigerator, kitchen appliances, and video games etc. The Good Guys also donates in charitable trusts and helps the needy people nationwide. They believe in doing what the company’s name says.

The family business of The Good Guys started in 1952 by Ian Muir in Essendon fields of Melbourne, Australia. Ian Muir died in 2009 and the current CEO is Michael Ford. The annual turnover of the company is estimated to be $2billion.

what is The good guys contact number

The parent company owing The Good Guys is Muir Electrical Company Pvt. Ltd. The company opened stores in New Zealand in 2010 which The Warehouse of New Zealand Took over.

The customers are finding problems searching The Good Guys on the internet. This article will help them out with Contact related information, Social profiles, and some other important information about The Good Guys. It means the customers can get answers to the questions like what is The Good Guys customer service contact number, what is The Good Guys head office contact number,

The Good Guys Customer Service Contact Details

The Good Guys Customer Service Number (Toll-Free): 1300 466 348
The customer service number is available for general queries and orders from the only timings which are shared below.

The Good Guys Customer Service Email ID: N/A
There is no customer service email ID available on the website.

The Good Guys Head Office Contact Details

The Good Guys Headquarters Address: Essendon Fields, Victoria, Australia.

The Good Guys Office Phone Number: 466 348
The Company has mentioned their office phone number. You are requested to visit the company’s official website for all the contact information and store locations.

The Good Guys Official Website: thegoodguys.com.au

All the company’s history, products, staff, business, and services related information is available on The Good Guys’ official website. The customers are recommended to visit the website.

Supporting Hours

Monday-Friday: 9 am to 9 pm (AEST)

Saturday and Sunday: 9 am to 7 pm

Only during the above timings the calls will be answered or entertained.

Social Profiles

The Company is also active on social media. These are the links for the company’s social profiles.

Facebook Fan Page: facebook.com/thegoodguysAU

Twitter Handle: twitter.com/TheGoodGuysAU

LinkedIn Profile: linkedin.com/company/the-good-guys     

Instagram Handle: instagram.com/thegoodguysau

Pinterest Profile: pinterest.com/thegoodguysau

YouTube Channel: youtube.com/user/TheGoodGuysAU

Important Links

Contact Page: thegoodguys.com.au/contact-us
The customers can find the nearest store, send a mail and contact the customer services from this contact page of the company.

Frequently Asked Questions: thegoodguys.com.au/concierge-faq
Frequently asked questions by the customers can be accessed on this FAQ page.


Career Page: thegoodguys.com.au/careers
If the customers are looking for employment, then you can find the store and look for the job you need. You can also send in your resumes.

{ 4 comments… add one }
  • Ravish Birdi December 5, 2016, 6:45 pm

    The Good Guys Corporate Office
    PO BOX 154
    NIDDRIE VIC 3042
    MARCOM or Customer Services

    I had terrible experience dealing with “The Good Guys” as I purchased kitchen goods last months for $5000, Sales order number S0270398964 Docket No. D0271193428
    Firstly my 2 years old son got hurt in store (Auburn, NSW) and there was no first aid available in the store, I was shocked to see the response from the staff but by that time I took the decision to buy so I didn’t back out. Here I am not blaming the store for the accident as he just slipped over the floor by himself.
    Secondly, the worthy sales girl asked to buy ASKO & I agreed, then I had the worst time of year 2016 dealing with ASKO & The Good Guys collaboration, every day the delivery driver was calling me and instructing me that he will come between 12-3 or 11-2 and it carried on for 3 days & no one came, than I had to call THE GOOD GUYS auburn and ASKO intermittently I learnt a lesson that THE GOOD GUYS just recommend ASKO brand and claim the sales margin only I had to find a way to deal with ASKO by pleading and accepting of being guilty of my purchase decision.
    Thirdly, I called after a good two weeks to “The Good Guys” store Auburn and enquired about my non ASKO products delivery and they were not aware if it is not delivered! They promised me of a follow up call, I got a call next day that the delivery will be arranged soon. I informed the girl again that I do not live at the delivery address and I have to make some arrangements for receiving the goods so please give me clear timeline of delivery
    Lastly I got a message from the delivery guy and it was the rudest message I received
    ”the good guys auburn will be delivering your products tomorrow between 12.00pm and 4.00pm Please reply ‘ok’ for confirmation,
    No calls TEXTS only
    **please note**
    If you’re NOT home we will NOT wait
    No exceptions on times”

    I had to call the store again and ask for a 2 hours window instead of 4 hours and I was preached for 10 minutes on the Christmas rush and delivery practices by other companies by the store manager. But he gave a piece of advice that I should provide the feedback if it wasn’t a greatest of experience.
    I am expecting the delivery today but next time if I see ”the good guys” signage I will not visit that place again here, I am talking about the signage only not the actual store !

    Ravish Birdi
    0401344603
    Date: 06.12.2016

  • David Etherington December 15, 2016, 4:05 am

    I had ordered and paid a 20% deposit for a mini sound system for a Xmas present on 09/12/16 sales order no. s0660339140 which was advertised on the good guys net. One week later I called to see if the sound system had arrived, The store manager told me that there were over 100 of these units in other branches but they were unable to have one delivered to Canberra until mid January Bad Service Bad Guys

  • Merilyn January 5, 2017, 7:41 pm

    I ordered and paid for a fridge on 27/12/16. I have had no delivery email as promised on my receipt and consequently have not received my fridge. It is now 6/1/17! I have emailed as there is no contact phone number. And the email has not been answered! How do I find out if I’m going to receive my fridge or both?

  • Sandra January 16, 2018, 10:36 pm

    Purchased a TV on boxing day, 3 weeks later the tv was not working properly, after calling Samsung who advised that it would take 5 days or so for someone to get back to us we decided to call “concierge service” that we paid extra for who don’t operate Sundays, we tried calling the store, after 15 attempts they finally answered the phone and said everyone was at lunch!! So I decided to call a different store, that Manager was more than helpful he even came to our house with another remote control. The problem could not be fixed, but he noticed that our receipt did not match the TV that we had purchased. When we called the shop the next day letting them know the salesman denies making a mistake, he said that we wanted that model. the Good Guys are more like the “Bad Guys” as they dont care about their customers at all. We are never buying from them again, we will let all our family and friends know about the terrible service as much as we can. I’m surprised that they have managed to stay in business this long.
    In the end they delivered a new TV to us but it was for the model noted on the receipt, and not for the original TV we had purchased.

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